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FREE UK SHIPPING ON ORDERS OVER £100

Contact Us

Get in touch

We’re always interested to hear feedback or talk about collaborating on new projects.

hello@idoindoor.com

    FAQs

    Shipping

    What shipping methods are available?

    We offer Free UK Standard Delivery on all orders over £50.

    24HR  Shipping (£4.50) – Delivery the next business day after an order has been shipped. Available on UK orders under £100.

    48HR  Shipping (£3.50) – Delivery within 2 business days after an order has been shipped. Available on UK orders under £100.

    Idō dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. Orders placed before 3pm will be dispatched the same working day, orders placed after 3pm will be dispatched the next working day.

    You will receive an email to confirm that we have received your order and another once it has been shipped. We offer a fully tracked service with Royal Mail.

    Do you ship internationally?

    Yes, we do.

    We offer Royal Mail international delivery to all major overseas locations. Delivery can range from 3 – 5 days depending on destination – you can check shipping charges and standard shipping days for your destination in the cart at checkout.

    We dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.

    Payment

    What payment methods are accepted?

    We want to make buying idō products fast and easy. We accept the following payment options

    • Visa, MasterCard, American Express, Visa Electron, Maestro
    • Express checkout: Shop Pay & PayPal

    Orders & Returns

    How do I place an order?

    The full collection of idō is available to buy exclusively here on our website. We are currently working with a selection of exclusive stockists around the world. Details of which stockists will be announced shortly. If you would like to join this exclusive list, please contact hello@idoindoor.com

    Returns policy

    We are happy to offer an exchange or refund as long as your items are unused, in their original packaging and returned within 28 days of receipt. Please note, unwanted items are returned at your own expense. If your good arrive damaged or not as described, please contact us and we will fix this for you.

    How to Return Items

    We recommend using a secure delivery method for returning goods (such as Royal Mail First Class Recorded Delivery). This method requires a signature upon receipt and insures you for the cost of the items.

    Please post your returns to the following address:-

    idō
    Suite 1, The Lawn
    Union Road
    Lincoln
    LN1 3BL
    United Kingdom

    What happens next

    As soon as we receive your returned items, we’ll process them and either give you a refund or send your preferred alternative.

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